Effective Date: 14 Dec 2024

Last Updated: 14 Dec 2024

 

At Tales of the Curious Mind, we strive to ensure a seamless and timely delivery of our digital products. This Shipping and Delivery Policy outlines how and when you will receive the digital products purchased through our website (talesofthecuriousmind.com).

 

1. Delivery Process

    •    All digital products are delivered electronically. Upon completing your purchase, you will receive access to the product via:

    •    A download link sent to the email address you provided during checkout.

    •    Instant access through your account on our website (if applicable).

    •    A confirmation page with the download link immediately after the transaction.

    •    No physical shipping is involved for digital products.

 

2. Delivery Time

    •    Digital products are typically available for download immediately upon successful payment.

    •    In rare cases, delivery may be delayed due to:

    •    Payment processing times.

    •    Technical issues with our platform or third-party services.

    •    Errors in the email address provided during checkout.

 

If you do not receive your digital product within 24 hours, please contact us at ektakadri@gmail.com for assistance.

 

3. Access and Downloads

    •    Each purchase allows you to download the product 3 times within 14 days. After this period, the download link may expire.

    •    It is your responsibility to download and securely store your digital product. We are not liable for the loss of the product due to failure to download within the specified time frame.

 

4. Incorrect Email Address or Technical Issues

    •    If you entered an incorrect email address or experienced issues accessing your product, please contact us immediately at ektakadri@gmail.com.

    •    Include the following details in your inquiry to help us assist you:

    •    Order number.

    •    Name and email address used for the purchase.

    •    Description of the issue.

 

We will verify your purchase and provide you with a new access link if necessary.

 

5. Refund and Cancellation Policy

 

For information about refunds and cancellations, please refer to our refund policy. Refunds are not provided for digital products unless otherwise stated in our refund policy.

 

6. Customer Support

 

If you encounter any issues with downloading or accessing your digital product, our support team is here to help. You can reach us at:

    •    Email: ektakadri@gmail.com

    •    Support Hours:  Monday to Friday, 9 AM – 5 PM IST

 

7. Changes to This Policy

 

We may update this Shipping and Delivery Policy from time to time. Any changes will be posted on this page with a revised effective date. Please review this policy periodically to stay informed.

 

We are committed to providing a smooth and efficient delivery process for our digital products. If you have any questions about this policy, please contact us at ektakadri@gmail.com.